Human Interaction, there isn't an app for that!

Technology has brought us immeasurable benefits; however, in and of itself it does not create nor sustain relationships. In some cases the exclusive use of technology as communication can destroy a relationship. How many times have you received an email or text message and thought, wow, that person is really rude? When in fact they didn't mean to sound "harsh or grumpy", they were just in a hurry. Or maybe you sent a text message and misspelled or misused a word and the receiver of the message took action that you were explicitly asking them to do the opposite. Recently a longtime client sent an email to their property manager asking if they would check on an issue with their financial report. The email came across very casual without urgency but that's not what the client meant to convey. So when the PM checked on the issue and returned the email several days later, the client was very upset that it had taken so long. There was no one at fault here, only a good example of how something very simple goes awry when there is no physical sense of the other person, i.e. tone of voice or body language.

How can we establish a balance between accomplishing tasks quickly through email or text messaging while maintaining quality business relationships? Well, I had this crazy idea! What about actually seeing a client in person every so often??? So I called a few long time clients to see if I could just stop by their office and just say hi. They seemed very taken aback and I believe they thought for sure there must be something up. The visits were enjoyable and they seemed pleasantly surprised there was no "agenda"! A side benefit for me personally, I enjoy connecting with people face to face and to put it simply, it was fun!



Carmen Villarma
President




Posted by Joanne Vanderhoef
Marketing and Media Specialist

The Management Group
Property and HOA Management in Vancouver WA and Portland OR
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Apartments for rent in Vancouver WA

Washington Apartments for Rent Search apartments for rent in Vancouver, WA and surrounding areas. The Management Group, Inc. (TMG) is the premier property management leader in the Vancouver, Washington and Portland, Oregon metro areas. We offer a variety of one, two and three bedroom apartment rentals in many styles, sizes and locations! Also, search Vancouver, WA homes for rent to find condominiums, townhouses and single-family properties.
	Seasons on the Park 917 SE 9th Drive Battle Ground, WA 98604 Starting from $675		One Lake Place 5264 NE 121st Avenue Vancouver, WA 98682 Starting from $750
	First Street Station 16119 SE 1st. Street Vancouver, Washington Starting from $720		Heritage Park 13608 NE 72nd Street Vancouver, Washingtonn Starting from $649
	Regency Court 9013 NE 54th Street Vancouver, WA 98662 Starting from $695		Riverview 3003 NE 3rd Ave. Camas, Wa. 98607 Starting from $710
	Royal Green 3811 NE Royal View Ave. Vancouver, WA 98662 Starting from $675		Seasons on 4th Avenue 8180 W. 4th Avenue Kennewick, WA 99336 Starting from $895
	The Avenues 5515 NE 82nd Avenue Vancouver, WA 98662 Starting from $675		Millbrook 3500 Northeast 50th Court Vancouver WA 98661 Starting from $875
	Clark Avenue 419 SE Clark Avenue Battle Ground, WA 98604 Starting from $715		Columbia Court 904 West 21st Street Vancouver, WA 98660  Starting from $650